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shipping and delivery

Untouched World™ delivers to the countries that are available to you in the drop-down menu when you register for a shopping account. Delivery times to you will depend on the location of your shipping address.

 
How We Deliver Your Purchase
To ensure we are able to deliver your purchase, we require a signature on receipt of the package. If a problem arises, this means there will be a copy of the signature of the person that received the package, and they can be identified.
 
Your Delivery Address
  • Please note that we are unable to deliver to PO Boxes.
  • Because a signature will be required, it is a good idea to provide a delivery address where you will be during the day, such as a work address.
  • If your work address is in a multi-level or large building, please note most couriers will only deliver to the foyer.
  • You are responsible for the package once it has been delivered.
  • If the courier is unable to leave the package at the address you provided, they may leave a card to advise you where you can pick up the package.
  • Please be aware we are unable to provide exact delivery times by our couriers, and that couriers do not call prior to delivery.
Multiple Shipping Addresses
You may like to have your purchases shipped to different addresses. To do this, you will need to place each order separately, as you can only ship to one address each time you proceed through the checkout.
 
Delivery Times and Prices
Delivery times and prices will depend on the option you selected at the checkout. Approximate delivery times are as follows:
 
UK, CI, IOM, BFPO - 4-6 working days - £4
Europe - 8-10 working days - £8
Rest of World - 8-14 days - £20
 
All orders on this website will be charged in British Pounds Sterling.
 
International Delivery
Please note that Untouched World™ is not responsible for any duties, taxes or other charges that may occur on the arrival of your package into your country. While we will make every possible effort to avoid this occurring, in the event of charges being imposed, they are your responsibility.

When Your Package Arrives
When you receive your order, you should immediately check to ensure you have received the correct item/s, and that no damage has occurred to the package during shipment.
 
If there is damage to the packaging that has affected your purchase, please make a note on the packing slip and ask the courier driver to sign the packing slip as well. Please contact us and let us know that your package has been damaged during delivery. You should then return the item to Untouched World™ by following the return instructions on the packing slip, and clearly marking ‘Damaged/Defective’ when indicating the reason for the return. Provide comments if necessary. A replacement item will be sent to you (no delivery fee applies). Please allow 3-5 working days from receipt of the item for your replacement to be processed. If Untouched World™ is unable to replace the item, a customer service team member will contact you directly.
 
If your package is in perfect condition, but you discover the item/s inside is damaged or defective, please immediately return it to us following the instructions above. Contact us to let us know you are returning the item, so that we can reserve a replacement item for you.
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