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Corporate Information
Ownership of Rights Accuracy of Content Damage to Your Computer Availability Ordering Delivery Charges Pricing and Payment Consumer Rights Returns Policy Links To Other Websites Disclaimer Our Liability Written Communications and Notices Other Legal Notices Changes to Our Terms and Conditions Use of Website Outside of the UK Transfer of Rights and Obligations Law, Jurisdiction and Language Privacy Policy Security Policy Corporate Information
www.untouchedworld.co.uk ("our website") is owned and operated by Untouched World™ UK Limited ("Untouched World™", "we" or "us"), registered office: 7 McPhater Street, Glasgow, G4 0HW registered in Scotland No: SC335779. Should you have any queries regarding these terms and conditions ("our Terms & Conditions") or have any comments or suggestions on or about our website, please contact us. Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Untouched World™. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of Untouched World™. You may not modify, distribute or re-post anything on this website for any purpose. Our Terms & Conditions (together with the documents referred to on it) tells you the terms and conditions on which we supply any of our products (Products) listed on our website to you. Please read our Terms & Conditions carefully before ordering any Products from our website. You should understand that by ordering any of our Products, you agree to be bound by our Terms & Conditions. We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice. We shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the website.
Accuracy of Content
Untouched World™ has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the Products or their prices as advertised on this website. All prices are displayed inclusive of VAT (and other applicable taxes). We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Furthermore, all sizes and measurements are approximate. To the extent permitted by applicable law, Untouched World™ disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Untouched World™ shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. Damage to Your Computer
Untouched World™ makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the correct equipment is available to use the website and filters out anything that may damage it. Untouched World™ shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. Availability
All items are subject to availability. We will inform you as soon as possible if the Products you have ordered are not available. Ordering
You place an order with us by completing the following process - adding product to your shopping bag, providing address details, providing payment details, confirming your order. On receipt of your order, we will send you an order confirmation email to the email address which you have provided to us. This email will contain your order number and details of the Product ordered. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Product. Your offer constitutes an offer to buy the specified Product in your order. All orders are subject to prior acceptance by us. An order dispatch email ("Dispatch Confirmation") will be sent and payment taken from your credit/debit card when we know we have the Product you have ordered. The contract between us (the "Contract") will only be formed when we send you the Dispatch Confirmation. We must receive full payment before we can accept it as an order (please see the Price and Payment section for more information). Where you select to pay by credit or debit card, we will process the payment at the time of preparing the Product for dispatch. The Contract will relate only to the Product, dispatch of which we have confirmed in the Dispatch Confirmation. We reserve the right to refuse any order prior to acceptance. If a Product is not available we will include details of the unavailable Product in the Dispatch Confirmation. All prices and charges on our website are in UK pounds sterling. You are able to correct errors on your order up to the point at which you click on 'place your order' on the final page of our ordering process.
Delivery Charges
Delivery charges vary depending on the region or country the Products are sent to and any refunds will be at the discretion of Untouched World™. The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. The price of any Products will be as quoted on our website from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Payment for all Products must be by credit or debit card. We will not charge your credit or debit card until we dispatch your order.
Consumer Rights
Under the Distance Selling Regulations 2000 you have the legal right to cancel the Contract within seven working days of receipt of the Product, beginning on the day after you received the Products. When Products are delivered to a third party you will only be able to exercise this right if you are able to return to us the Products you ordered. To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Returns Policy
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition, returned to us within 14 days of receipt and in original, undamaged packaging. We will refund the price of the item to the purchaser, or exchange the product if an exchange has been requested, once it is received by us. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty Products. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. If you wish to return a Product by post, please follow the instructions below.
Your rights under this clause are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000, as outlined above. If you wish, and subject to the provisions of the above clause, you must advise us that you wish to cancel your order before the end of the statutory cancellation period. You must then return the Product to us along with the returns form as above. None of the above conditions affect your statutory rights.
Links to Other Websites
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources and do not review or endorse and are not responsible or liable, directly or indirectly for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources. Disclaimer
We will not be responsible for the performance of any obligations under our Terms & Conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment. All notices which we need to give to you under our Terms & Conditions will be sent by us to your registered e-mail address. Our Terms & Conditions set out the entire agreement between you and us in respect of the sale, purchase and use of any Product. They supersede any previous agreement or understanding in relation to the subject matter here of. No variation of our Terms & Conditions are binding on us unless agreed by us in writing. If any provision of our Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected. Our Liability
We warrant to you that any Product purchased from us through our website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Our liability for losses you suffer as a result of us breaking our Terms & Conditions is strictly limited to the purchase price of the Product you purchased. We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
however arising and whether caused by tort (including negligence), breach of contract or otherwise. Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by (i) the negligence of Untouched World™ or any of its employees or agents; (ii) under section 2(3) of the Consumer Protection Act 1987; (iii) for fraud or fraudulent misrepresentation, or (iv) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. These disclaimers and exclusions shall be governed by and construed in accordance with Scottish Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Written Communications and Notices
Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. All notices given by you to us must be given to Untouched World™ UK Limited at 7 McPhater Street, Glasgow G4 0HW or by email. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in this clause 13. Notice will be deemed received and properly served (i) immediately when posted on our website, (ii) 24 hours after an email is sent, or (iii) three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, (i) in the case of a letter, that such letter was properly addressed, stamped and placed in the post, and (ii) in the case of an email, that such email was sent to the specified email address of the addressee. Other Legal Notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these Terms & Conditions govern your use of this website. Changes to our Terms and Conditions
We reserve the right to change these Terms & Conditions from time to time and you should look through them as often as possible, including but not limited to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. Use of this Website from Outside the UK
Our website is intended for use by people resident in the United Kingdom. Untouched World™ makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws, customs charges and tax obligations if and to the extent local laws and local tax obligations are applicable. Transfer of Rights and Obligations
The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scots Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Scotland. All contracts are concluded in English. Our Terms & Conditions do not affect your legal rights. Privacy Policy
We treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We keep it on a secure server and we fully comply with all applicable UK Data Protection and consumer legislation. When you shop on the our website we will ask you to input Personal Information from you. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). You should be aware that this website is being monitored and may capture information about your visit that will help us improve the quality of our service. We use your information only for the following purposes:
You agree that you do not object to us contacting you for any of the above purposes whether by e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. When you create a shopping account while ordering online you will be given the option to receive information from Untouched World™ by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick or un-tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by logging into the website and unticking the appropriate box under 'emailing preferences', or by replying to a promotional e-mail with the word "unsubscribe" in the subject line, or by contacting us. Your Personal Information may be disclosed to reputable third parties who will help process your order. Untouched World™ requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation. We will not release your Personal Information to any company outside Untouched World™ UK Limited or any group company for mailing or marketing purposes without your consent.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information we are entitled to do so.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use elements of this Website.
Security Policy
We use Internet standard encryption technology to protect your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. To check that you are in a secure area of our website look at the bottom of your browser and you will see a closed padlock or an unbroken key. In addition you can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.untouchedworld.co.uk in your browser address window. When you have placed an order with us we will not keep a record of your payment card details on our servers. Your payment will be processed through Barclaycard Merchant Services Limited or (if we so choose) an alternative service provider who is well known and a respected brand in the payments processing industry. Please note that we will never ask for a customer to confirm any account or credit card details via email - if you receive an email claiming to be from Untouched World™ asking you to submit account or credit card details please do not respond.  |
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